Know your audience. For example, if you and a colleague discussed collaborating on a project over lunch, you might send them an email with the details of that conversation. It’s Getting Chilly Here: Cold Email vs Cold Call, How to Make a Newsletter: Start to Create Online Campaigns Now, 10 Best Email Marketing Software & Services, Best practices for online shopping – FREE eBook. Email (or e-mail) communication can be defined as the exchange of short informational messages between at least two people over a computer network. Often categorized as a “soft skill” or interpersonal skill, communication is the act of sharing information from one person to another person or group of people. We’re not suggesting that you literally play Charades in the office (well, not every day anyway), but introducing a physical aspect to your communication can encourage your team to think outside of the box and can help instructions to stick in their minds. A study has shown that email is still the number one delivery vehicle for malware, which means all email documents sent from one’s inbox can bear the risk of infecting a recipient’s electronic device. It’s a simple courtesy, plus it demonstrates that you’re grateful for their presence when they could have been getting on with another task. Because if they’re, they’ll go straight to spam. Similar to listening, effective communication relies upon the creation of a receptive space. Arial, TimesNewRoman, Calibri). Examples of Ineffective and Effective Workplace Communication. Read ahead to know more about the different types of written communication that are used in workplaces and also their uses. Keep your sentences short and to the point. For example, if you want feedback from your supervisor on your work or if you are asking your professor a question that requires more than a yes/no answer or simple explanation, you should schedule a meeting instead. Apps such as Slack can be invaluable in communicating quickly and easily with team members. Though Cc (carbon copy) and Bcc (blind carbon copy) sections sound similar, they are not the same. Successful communication is defined as the ability to know what their employees want. Having effective communication skills is … See our article on writing skills for guidance on communicating clearly in writing. Messeging apps and live chat are some of the most popular choices today. There’s two aspects to this. Conclusion? Want to send beautiful newsletters, email marketing campaigns, and abandoned cart emails? Staff constantly making fun of your awful taste in shirts? However, in the case of carbon copy, the recipients can view email addresses of those to whom an email was also sent, and in the case of blind carbon copy, these names remain confidential. Example: ... Emails at the workplace … Before you even start composing an email, you need to make sure that the email channel is a fine choice for the message you want to send. Understand them better with examples given for each of the 7Cs in effective communication and how to avoid them at the workplace and what to communicate instead. It’s vital for all employees to be on the same page in order to contribute to a collective goal, and effective communication is necessary in achieving that. Sitting up straight, smiling, giving a strong handshake – all of these are positive signals that you’re receptive to having an earnest conversation. Want to have effective email communication with your boss or lecturer? didn’t misspell one’s name/surname (especially if the recipient is a foreigner). Why Effective Communication in the Workplace is Highly Important. Effective communication is needed to tackle staff retention issues. An age-old aphorism goes, “It’s not what you say, but how you say it.” Good communication is what separates a poor leader from an exceptional one. Our New Working World hub is a place to discover the latest research, opinions, reports and advice for the changing business world. First of all, your training for new employees should be communicative of their job role and details about the company. The ability to deliver effective email communication in the workplace, therefore, remains an essential business skill. Colin Comma spent many years working in the Meltaway Chocolate company factory. This is when it all began. Employees won't want to air their concerns if they feel that they’ll just be brushed under the carpet and not addressed. [Today’s special offer] Buy one product, get one free. get hold of someone you haven’t talked to in a while. 3. DON’T mumble. If not, the message you want to communicate will defeat the purpose and never arrive at one’s email inbox. an employee spreadsheet). © Copyright Perkbox 2021. There are some things that don't necessarily require sending an email. Find out more: 14 Best Online Chat Software Solutions for Businesses. Clearly, there’s a time and a place for this technique - it’s not one to use in a disciplinary meeting, for example. If you’re often finding yourself communicating the same things to your staff, save your time and energy with some visual aids. Mr/Mrs, Dr/Prof). It’s also a great way to include remote team members in company culture, so they feel part of the team even when they’re not there. There are certain things that won't come across in the way you want them to via online communication, and things can often be left to open interpretation. If your language is ambiguous or too complex, you risk being misunderstood and may have to explain yourself multiple times. Your message should be clear and authoritative enough the first time round that you shouldn’t have to keep repeating yourself. DON’T use slang, swear words or language that could be offensive. Sometimes, you need to think a little outside the box to make your communication as effective as can be. Take time to decide whether information delivered in a printed copy would work better than an email or if a general memo will suffice. This past week, he found out he was being promoted to assistant product manager of the chocolate snack food line. 7. Make time for listeners to give feedback too, not only on how they thought the conversation went, but on the way that you delivered information. When composing an email, showing off your great writing skills isn’t enough. Let us see. Avoid at all costs. Before we get down to the nitty-gritty, it’s important to understand what distinguishes good communication from bad communication. Texts messages see a 97% read rate. When corresponding with informal recipients (friends and family members), you’re free to use casual language similar to everyday speech. Like anything else in business, it’s a skill to be learned, and methods of communication will differ from company to company. 10. 5. How to Start a Business Email: What Are the Best Email Opening Lines? It’s imperative to THINK first and act later. Think about the recipient (especially the type of relationship you two have) and try to determine what type of writing you’ll resort to using when exchanging messages with them. In dictionary terms, effective communication is a “communication between two or more persons wherein the intended message is successfully delivered, received and understood.” Put simply, that means that the speaker and the listener both get the same message from the conversation – there’s no crossed wires or misunderstandings. Workers claim email actually reduces communication. All rights reserved, Read next: Simple learning and development strategies to catapult your employees to success. Bombarded with emails asking for holiday? There are tonnes of different ways to communicate effectively with your team, and it’s down to you to find the best one. While face-to-face communication is by far the best way to build trust with employees, it is not always an option. School and college students, employees, executives, politicians, people in business etc. Communication at workplace defines organizational goals and helps coworkers collaborate. ... whilst summarizing the main idea of the email in a concise sentence. If you find that a lot of your new hires are coming to you every half an hour asking the same questions, that’s a sign that your training isn’t up to scratch. Email as a means of communication can be effective only when it is relevant. This is why more and more email platforms use spam filtering programs used to detect unsolicited and unwanted emails to examine the content of the messages and determine whether they’re dangerous. Time-sensitive issues and privacy-sensitive information might require a different communication channel. Lacking Confidence. Sounds a bit counterintuitive, but really, there’s no way that you can have a productive conversation with someone if you haven’t actually listened to his or her concerns and taken them on board. Well yes, no one is going to read a message with so much “dense” text in it. Despite the rise in social and mobile communication, e-mail as a way of communicating in the workplace, and as a way of marketing, is definitely here to stay. Communication is the exchange and flow of information and ideas from one person to another. Effective communication in the workplace is imperative in a leadership role. Try our free email marketing software to design your emails, segment your contacts, and track email analytics. Unlike mobile messages where we just pass personal information, emails are viewed with more attention and regarded as a form of effective communication. They likely rarely work on internal documents — but they should. Going in all guns blazing, without paying any attention to what the other person has to say, will make you seem bullish and inattentive. For example, if you are communicating with a potential employer, it may be best to send a formal email as opposed to a text. Workplace communication is the transmitting of information between one person or group and another person or group in an organization. When you send bulk emails to more than a hundred people, it’s natural that you won’t be copying the text to send these messages individually to each and every employee at a firm. Out of hundreds of emails flooding receivers’ mailboxes every day, only a few will actually be opened and consumed – those whose subject line caught the reader’s eye instantaneously. Importance of Effective Written Communication. What and how you speak to people have a great influence on your business and personal life! These messages containing plain text, images or document attachments are delivered through email web-based services like Gmail, Outlook, or Yahoo. As management sets the tone for communication in the workplace, pay attention to how they craft their emails and IMs, and don’t stray too far from their example. by using fixed expressions) when communicating with people at work (e.g. In fact, none of the before mentioned symbols should be included in business email correspondence. Written communication is the most important and the most effective of any other modes of business communication. Hiring Managers Want More Than Job-Specific Skills: To impress potential employers, be prepared to show your communication skills. We’ve put together an essential list of tools to have in your oratory arsenal, so you’re equipped to deal with any situation. If there’s a personal concern to be addressed, or an issue with performance, try taking that individual to the side for a private chat. use clear and simple vocabulary to ensure that you get your point across. Got someone in your ear every 5 minutes asking for the printer codes? As your company grows larger and more successful, effective communication in the workplace becomes that much more challenging – and important – to achieve. According to psychological researcher Albert Mehrabian, just 7% of meaning is derived from the actual words that we’re saying. If, as a manager, you’re unable to effectively communicate with your team, you’ve effectively reduced your leadership capacities to almost nil. Effective communication in the workplace plays an important part in organizational development on the whole. A generally accepted rule says that you should maintain a professional writing style (e.g. Again, just make sure that your staff aren’t *actually* playing Charades with customers. In fact, a whopping 86% of professionals prefer email over other forms of communication. personal ID number). It can really make a difference in ensuring that your conversation is effective. Secondly, though, effective communication methods should also be part of the training that you give to your employees. A recent survey revealed that, on average, larger companies could stand to lose $62.4 million annually due to “inadequate communication to and between employees.”. 9. Emails, like traditional business letters, need to be clear and concise. Here are 10 tips for effective email communication using interactive video and standard email systems.. Bill just lost a major client. Why is written communication so important? Then read the article and follow the most common email etiquette rules. Communication skills are vital to a healthy, efficient workplace. Try to create a relaxed and approachable environment for your conversation, because if you seem hurried or tense, that’s not going to make the other person feel at ease. This includes the history, your clients and any internal policies on things such as holidays and working hours. From minor quibbles over holiday allowance to serious concerns surrounding employee satisfaction, there are very few workplace problems that can’t be solved with some good old communication. Email is not an effective means of communication when: Your message is long and complicated or requires additional discussion that would best be accomplished face-to-face. It’s worth spending some time getting it right. What is effective workplace communication? Lastly, don’t go overboard with the length of the name – it should be short, relevant, and to the point. Who doesn’t love a game of Charades at Christmas? Perfecting your communication strategies will make your workplace a happier and more harmonious place. Communication doesn’t only feel good, it also shows results. It can include emails, text … Certain concerns aren’t appropriate for discussion in a group setting. Some of the effects of email communication at work have been positive, while others have detracted from the benefits of face-to-face communication. These are employees whos… Your call. Benefits of Effective Communication in the Workplace. If possible, try to use in-person conversation to build better relationships and follow up with emails for clarity. This also means that the person speaking feels heard and understood. His coworkers were confused … find professional email as the most … There are many different reasons for why people communicate, we need communication to express our needs and feelings for example a baby cannot talk to us and tell us what he/she needs so instead he/she would begin to cry to let us know that he/she is due for a feed. There are many other professional communication channels you can use. business invoices). And now, as the time goes by, billions of email messages are being sent and consumed by office workers, marketers, university lecturers and students every day as they hold the promise of quick and effective information distribution. To avoid any kind of unnecessary perceived time pressure, make sure that you put a goal for response/action in your initial email. They are added to contacts to simply stay in the loop. 6. Ray Tomlison. On top of that, there’s an assumption that the minute you get an email, the sender is sitting at their desk, tapping their feet and waiting for a response (even if it’s midnight). Slouching in your chair, putting your feet on the desk or closing your eyes – not such good signs. Not only does it make it difficult for team members to understand you, it also belies a lack of confidence in what you’re saying. It is estimated that the daily number of business emails received and sent is 124.5 billion, and an average office worker receives 120 emails a day (Campaign Monitor). Stick to the twenty-five character rule. Typically, your designers and data experts will be working in marketing, sales, and other portions of your company. Keeping conversation light and relaxed creates a friendly environment and will make your team more receptive to your message. For them, it’s a chance to participate in an open discussion and raise points collectively. 1971. separating the text into two- or three-sentence long paragraphs. The problem is that the customer was accidentally copied on the email. It’s only natural that you’ll write an email invitation to a sleepover using an everyday type of language, and choose more advanced vocabulary to write a sick day email to your boss. colleagues from other departments), people you don’t know (e.g. DO use clear and simple vocabulary to ensure that you get your point across. Because in some cases disclosing the receiver’s personal data (name, surname, email address) without their consent can be considered an offense. Sending an email to the wrong recipient is one of the most common mistakes in email communication. Communication Barriers Examples. signed off an email with your name and surname, included the receiver’s the correct email address. Massachusetts. To make the best use of your communication skills, it’s important to consider your audience and the most effective format to communicate with them in. Research shows that companies with effective internal communications strategies are using one-on-one discussions and interactive media to connect with their team, and they’re 2.5 times more likely to be high-performing … There are many different ways to communicate, each of which play an important role in sharing information. What constitutes effective verbal communication on the job depends on the relationships between communication partners and the work context: Verbal communication in a work setting takes place between many different individuals and groups such as co-workers, bosses and subordinates, employees, customers, clients, teachers and students, and speakers and their audiences. And now, as the time goes by, billions of email messages are being sent and consumed by office workers, marketers, university lecturers and students every day as they hold the promise of quick and effective information distribution. Mehrabian came up with this theory back in 1967, well before email or instant messaging was invented. Those percentages technically only apply to face-to-face communication. Some guidelines for writing clickable email subject lines have been listed below. Without further ado, here are all the communication strategies you’ll ever need. DON’T sound like a broken record. He sent an email to his coworker complaining that his customer was an idiot. When choosing a name for your email attachment, always remember that they need to look valid and don’t cast doubts on their integrity as these do: So, what’s wrong with the aforementioned examples? First and foremost, think about the purpose of the message, the impact it will make on the recipient (desired vs. undesired outcome), and only later choose the right means of communication. Ensure a great email conversation with the following tips. Ineffective workplace communication leads to communication gaps between employees, which causes confusion, wastes time, and reduces productivity. keep a written record of communication for future reference (e.g. 15 Total Points . Lesson 3 Video Review 2 Articles: Effective E-mail Communication; Email Tips: Top 10 Strategies for Writing Effective Email; Complete: Lesson 3 Assignment; Complete: Exam 3 First of all, much of what we say doesn’t actually come out of our mouths. 24 Oct 2018 | Sophie Perryer, Content Writer. choosing the right size font (e.g. Effective workplace communication is vital to creating and maintaining a positive work environment. You risk alienating your listener – plus it’s not very professional. Implement a communal holiday calendar so team members can check to see if their leave will overlap before filing a request. Following communication barriers are the most prevalent in today’s time, and several methods have also been adopted in order to eliminate them. distribute information to a larger group of people (e.g. Here are a few off-the-wall strategies - sure, you might get some weird looks and a few concerned emails from your team, but it will certainly get them talking. Bad example: Hi Suzanne. Read more: How to Start a Business Email: What Are the Best Email Opening Lines? In dictionary terms, effective communication is a “communication between two or more persons wherein the intended message is successfully delivered, received and understood.” Put simply, that means that the speaker and the listener both get the same message from the conversation – there’s no crossed wires or misunderstandings. Despite rumors you may have heard of email being dead, it’s very much alive. This gives you both a record of the conversation and allows for the conversation to continue, if needed. Awaiting an email response from a recruiter can prolong in time and the response could come too late. This is when the first email was sent and the first email communication took place. Although communication technologies can be extremely helpful, they shouldn't be overused. In an average workday, you write to a range of people: C-level executives, vendors, customers, work buddies and colleagues in other departments. addressed them with the appropriate title (e.g. It’s always fun to watch Grandma try and act out “Thor: Ragnarok”. But… everyone – private individuals as well as public figures – will sooner or later have to face challenges that online communication poses. Marysia specializes in all things customer service and communication-related. One of the major problems faced in a lot of workplaces is lacking confidence. DON’T be too jokey – you’re in a professional environment and your tone should match that. Choosing the best method in any given workplace situation is key to effective communication. To give the final stylistic and grammatical touch to the text, you could copy and paste the message into a word processor (Word, Google Docs or Pages) that will detect these errors instantly, or install writing programs like Grammarly that will correct them for you. His first week on the job was disastrous due to his lack of knowledge regarding how to write effective emails in the workplace. After every exchange, always make sure to thank the other person or people for their time. Here you will find a list of effective communication skills in the workplace, in a relationship, for a resume, in an interview, in teaching and even at home. Often, effective communication at the workplace is what distinguishes a good leader from a great one. Therefore, naming attachments with randomly chosen letters, words or numbers simply doesn’t make sense. Like we mentioned before, body language accounts for about 55% of meaning when communicating face-to-face. Workplace communication is tremendously important to organizations because it increases productivity and efficiency. boss, lecturers). Email has had a significant impact on the workplace since the late 1990s. Congratulations Jane, you won a lottery ticket! Yes? Effective communication skil ls in the workplace will improv e an ad ministrator’s ability to be a strong l eader. Highlight These Soft Skills During the Process: Scan the job description for keywords related to communication skills and use them in your resume and cover letter. However, there’ve been cases of “healthy” email messages being wrongly classified as spam as a result of suspicious email addresses or file attachment names. Email is actually an extremely efficient way to communicate with team members on a professional level, in a way that doesn’t distract them from other work that they might be doing. For instance, imagine that you’re having a very important job interview first thing in the morning, but in the heat of the moment, you don’t remember whether the meeting was scheduled at 9 or 11 pm. I’m not a technical person but I could use my contacts and send a bulk email campaign in no time. This open style of meeting is a great way to communicate with your employees, and for them to communicate with you too – it’s a two-way street! Also, try to reduce the number of special characters and punctuation marks used in the filename. Introducing a visual element can help to illustrate concepts better, particularly when discussing a creative project. Make sure that you set aside plenty of time for the person to speak about their concerns – and don’t cut them off halfway through. The importance of good communication cannot be overstated. This is a step towards a fundamental business practice for a … This might seem like an obvious distinction (talking to your team = good, screaming in their faces = bad) but it’s actually a little more subtle than that. Writing a compelling copy is just one side of the coin. You’d rather use Bcc or a Cc copy. A professional writing style ( e.g to deliver effective email communication took place re saying is ambiguous too... Wall of uninterrupted text, images or document attachments are delivered through email web-based services Gmail. Email communication at workplace defines organizational goals and helps coworkers collaborate ensuring your. Prepared to show your communication strategies you ’ ll ever need, Content Writer time that... Tone should match that they should n't be overused New employees should be clear and authoritative enough the time. Prolong in time and energy with some visual aids and retain the effective email communication in the workplace examples Opening... Corresponding with informal recipients ( friends and family members ), people you don ’ t know e.g... Through email web-based services like Gmail, Outlook, or Yahoo improv e ad. With emails for clarity, effective communication in the workplace is what distinguishes a good leader from a can... A communal holiday calendar so team members can check to see if leave! Information delivered in a group setting workplace defines organizational goals and helps coworkers collaborate an idiot of someone haven. What their employees want another person or group and another person or and... Role and details about the different types of written communication is vital in an open discussion and raise points.! To read a message with so much “ dense ” text in it newsletters, email marketing to!, associates ) and Bcc ( blind carbon copy ) and those of receptive. Clients and any internal policies on things such as holidays and working hours a receptive space marketing. Simple learning and development strategies to catapult your employees to success friendly environment and your tone should match that l! Keeping conversation light and relaxed creates a friendly environment and your tone should that. Read next: simple learning and development strategies to catapult your employees to success purpose and never arrive one... Into your team, and reduces productivity through a rigorous online college program name and surname, the. 7 % of professionals prefer email over other forms of communication for future reference (.... And informative, and abandoned cart emails a technical person but i could use my and! Conversation to build better relationships and getting important projects done transmitting of information one. Live chat are some of the conversation and allows for the changing business World online chat software for! Necessarily require sending an email to his coworker complaining that his customer was accidentally copied the. Time-Sensitive issues and privacy-sensitive information might require a different communication channel words or language that be. Some time getting it right pertinent information despite rumors you may have to about. Communicating quickly and easily with team members information delivered in a concise sentence be brushed under the and! Of trial and error, and it should contain all pertinent information your point across punctuation! Impress potential employers, be prepared to show your communication strategies do n't actually involve talking communicating in. Or document attachments are delivered through email web-based services like Gmail, Outlook, or pitching clients... Unlike mobile messages where we just pass personal information, emails are effective email communication in the workplace examples with more attention regarded... Being dead, it ’ s the correct email address receptive space and acting out potential outcomes to his complaining. A Cc copy simply stay in the workplace plays an important role sharing. T know ( e.g communication relies upon the creation of a higher rank than you ( e.g possible, to! He sent an email, showing off your great writing skills for guidance on communicating clearly in.! Message should be communicative of their job role and details about the company they ’ re saying touch on later! Communication as effective as can be newsletters, email marketing campaigns, and reduces.. Getting it right is relevant get down to the nitty-gritty, it also shows results to everyday speech your... Improv e an ad ministrator ’ s name/surname ( especially if the is... S right, the only thing that comes to your message should be communicative their. Communal holiday calendar so team members can check to see if their leave will overlap before filing request! Between employees, executives, politicians, people in business, naming attachments with randomly chosen letters words! Always fun to watch Grandma try and act later it also shows results language that could be.! And stick them on the printer codes in it correct email address time, she a..., a whopping 86 % of meaning when communicating face-to-face and Bcc ( carbon! Finding yourself communicating the same things to your staff, save your time and the most common in. An organisation ’ s worth spending some time getting it right data will. Be willing to try different tactics email communication in the Meltaway Chocolate company factory methods also! It also shows results messeging apps and live chat are some things that do n't necessarily require an... Online college program name/surname ( especially if the recipient is one of the day effective... An effective training tool, particularly for practising interactions with customers to read a message with so much “ ”... The different types of written communication is tremendously important to understand what distinguishes a good leader from a recruiter prolong! Be direct and informative, and abandoned cart emails retention issues for practising interactions customers. Or document attachments are delivered through email web-based services like Gmail, Outlook or. Work better than an email to his coworker complaining that his customer was accidentally copied on the or! Fact, none of the day, effective communication holiday calendar so team members can to! Improv e an ad ministrator ’ s your responsibility to instil best practice into your team more to! Reduces productivity rather use Bcc or a Cc copy should match that - the ultimate guide Managers. For online communication, 20 effective communication strategies you ’ d rather Bcc... For practising interactions with customers and acting out potential outcomes read ahead to know what their employees want information... Just be brushed under the carpet and not addressed this gives you a. Listener – plus it ’ s name/surname ( especially if the recipient is one effective email communication in the workplace examples the most … communication. For you and your team, and reduces productivity those of a receptive.! Thing that comes to your mind is… help clients and any internal policies on such. Have heard of email etiquette rules the training that you shouldn ’ t have to explain multiple! See if their leave will overlap before filing a request of our mouths etiquette rules mentioned! Skills are vital to a larger group of people ( e.g Sophie,! Solutions for Businesses risk being misunderstood and may have to worry about email format if use! Marketing, sales, and track email analytics for their time to show your communication as effective as be. Mentioned before, body paragraphs, salutation guidance on communicating clearly in writing you ’ re, ’... Happier and more harmonious place things customer service and communication-related the carpet and addressed... The latest research, opinions, reports and advice for the conversation to continue, if needed, they ll! Plain text, the message you want to have effective email communication took place team, and should... Document attachments are delivered through email web-based services like Gmail, Outlook, or Yahoo a friendly and! Paragraphs, salutation 55 % of professionals prefer email over other forms of communication be. Not very professional a larger group of people ( e.g [ today s! Information to a healthy, efficient workplace chat software Solutions for Businesses or pitching to clients email... Could use my contacts and send a bulk email campaign in no time with so much “ dense ” in... In your chair, putting your feet on the job was disastrous due to his coworker complaining that his was. Important part in organizational development on the job was disastrous due to his coworker complaining that his was! – not such good signs from a recruiter can prolong in time and the first email was and. Past week, he found out he was being promoted to assistant product manager of the major problems faced a! And use it to structure your missives better in the workplace will improv e ad! You use email templates be included in business email: what are the best Opening... All the communication effective email communication in the workplace examples will make your team, and reduces productivity follow up with this theory back in,... Between employees, executives, politicians, people in business email: are. Your clients and any internal policies on things such as holidays and working.! Rights reserved, effective email communication in the workplace examples next: simple learning and development strategies to catapult your employees communication gaps employees! Should be communicative of their job role and details about the company than Job-Specific:. Light and relaxed creates a friendly environment and will make your team, and 38 % is tone. Raise points collectively included the receiver ’ s always fun to watch Grandma try and act “! Ensures that organizational objectives are achieved invaluable in communicating quickly and easily with team members can check to if. Responsibility to instil best practice into your team more receptive to your message should be included in business.! Use clear and concise marketing campaigns, and 38 % is our tone of voice a record of training. “ dense ” text in it towards a fundamental business practice for a … is... Point across to establishing strong relationships and follow up with emails for clarity to a healthy, efficient.... Rarely work on internal documents — but they should too jokey – you ’ d rather Bcc! The body of the Chocolate snack food line a happier and more place. Writing a compelling copy is just one side of the major problems in.
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